Returns Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To initiate a return, please contact us for a returns number. We do not require a reason.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please ensure you enclose your full name and address and order number (or the original packing slip if possible).

There are certain situations where only partial refunds are granted: 
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item with damaged packaging.

In these cases we will contact you before processing your refund.

Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days. 
Please note that processing times vary and the time taken for your refund to appear on your statement will depend on your bank or credit card company.
Original shipping charges will be refunded at our standard shipping rate – any additional charge paid optionally for expedited shipping is non-refundable.

Exchanges  
We will replace items if they are defective or damaged. If you need to exchange it for the same item, please use the form to contact us or send us an email at info@neusu.com and send your item to: Neusu Returns, 56 Waverley Road, Yate, Bristol, BS37 5QR, United Kingdom.

Returning an item received as a gift 
If the item was marked as a gift when purchased and shipped directly to the recipient, we will also authorise an exchange of an unused gift for another item or for gift credit. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will be notified of the return.

Monetary refunds can only be made to the original payment method, however we can accept exchange requests from both the gift giver and the recipient. 

We are happy to replace any gifted item that is faulty or defective in the normal way.

Shipping
To return your product, you should mail your product to: Neusu Returns, 56 Waverley Road, Yate, Bristol, BS37 5QR, United Kingdom. 

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. This does not apply if the original item was damaged or defective. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance when returning an item, as we cannot guarantee that we will receive your returned item.

No Quibbles Returns Policy

If you wish to return your product for any reason, you can do so up to 30 days. We do not need you to explain why.

Simply return the product unused in its original packaging – contact us first for a returns number.

If there’s a problem with your order or product, then contact us first and we will resolve the problem for you. Our customer service is always available to help.

Speedy Dispatch

All products which are shown as “in stock” are in stock in our warehouse in Bristol, UK. We dispatch directly from there and our cut off window for a day’s orders is officially 2PM. Orders placed on a weekday before then will be processed and packed that day.

Orders placed over the weekend will be processed on the next working day (normally Monday, bank holidays excepted).

We also offer expedited UK delivery, which we endeavour to ensure is next business day for orders placed before 2PM. Orders placed on a Friday will normally be delivered the following Monday (bank holidays excepted).

Expedited UK delivery is normally sent via UPS. We cannot guarantee that any service will always manage to deliver next day.

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Delivery Details

  • Standard UK Delivery is only £3.99 per order (unlimited items). Free standard UK delivery on orders over £40.
  • UK standard delivery is normally 3 business days, dispatch from our warehouse in Bristol
  • Express UK delivery options are also available via UPS for £7.99, or free on UK orders over £50. We make every effort to ensure orders before 2pm are delivered next day when expedited, but cannot guarantee UPS or any replacement next day service will always manage it.
  • EU delivery charge is £7.50. ROW delivery is by arrangement only. Contact us for details.
  • See the delivery policy for full details on shipping methods, costs and delivery times

As well as free delivery for orders that qualify, Neusu offers a range of tiered free gifts with every order – free items are added to your basket automatically.

30 DAY RETURNS AND EXCHANGES

  • No quibble returns – send it back unused in its original packaging for a full refund
  • See conditions and procedure in our returns policy.
Free Gift

We have 5 free gift tiers:

  1. With any purchase – Free Razor Holder worth £9.99
  2. £40 spend – Free Razor Holder + Free UK shipping worth £3.99 (Total: £13.98)
  3. £50 spend – Razor Holder + Free UK expedited shipping worth £7.99 (Total: £17.98)
  4. £60 spend – 5 x Velvet Covered Wood Hangers worth £9.99 + Razor Holder + Free UK expedited shipping (Total: £27.97)
  5. £75 spend – 10 x Velvet Covered Wood Hangers £19.98 + Razor Holder + Free UK expedited shipping (Total Value: £37.96)

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

 
 
 
Neusu

Free
Gift

Worth £9.99

Free Gift With Any Purchase*

* All you need to do is subscribe to our email newsletter when you check out.

We have 5 free gift tiers, worth up to £37.96, so the more you buy, the more free stuff you get!
Everyone starts with this amazing silicone razor holder for showers, worth £9.99, but yours absolutely free with any order. All gifts are added to the basket automatically.

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com