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No Quibbles Returns Policy

If you wish to return your product for any reason, you can do so up to 30 days. We do not need you to explain why.

Simply return the product unused in its original packaging – contact us first for a returns number.

If there’s a problem with your order or product, then contact us first and we will resolve the problem for you. Our customer service is always available to help.

Speedy Dispatch

All products which are shown as “in stock” are in stock in our warehouse in Bristol, UK. We dispatch directly from there and our cut off window for a day’s orders is officially 2PM. Orders placed on a weekday before then will be processed and packed that day.

Orders placed over the weekend will be processed on the next working day (normally Monday, bank holidays excepted).

We also offer expedited UK delivery, which we endeavour to ensure is next business day for orders placed before 2PM. Orders placed on a Friday will normally be delivered the following Monday (bank holidays excepted).

Expedited UK delivery is normally sent via UPS. We cannot guarantee that any service will always manage to deliver next day.

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Delivery Details

  • Standard UK Delivery is only £3.99 per order (unlimited items). Free standard UK delivery on orders over £40.
  • UK standard delivery is normally 3 business days, dispatch from our warehouse in Bristol
  • Express UK delivery options are also available via UPS for £7.99, or free on UK orders over £50. We make every effort to ensure orders before 2pm are delivered next day when expedited, but cannot guarantee UPS or any replacement next day service will always manage it.
  • EU delivery charge is £7.50. ROW delivery is by arrangement only. Contact us for details.
  • See the delivery policy for full details on shipping methods, costs and delivery times

As well as free delivery for orders that qualify, Neusu offers a range of tiered free gifts with every order – free items are added to your basket automatically.

30 DAY RETURNS AND EXCHANGES

  • No quibble returns – send it back unused in its original packaging for a full refund
  • See conditions and procedure in our returns policy.
Free Gift

We have 5 free gift tiers:

  1. With any purchase – Free White Tablecloth worth £12.99
  2. £40 spend – Free White Tablecloth + Free UK shipping worth £3.99 (Total: £13.98)
  3. £50 spend – White Tablecloth + Free UK expedited shipping worth £7.99 (Total: £17.98)
  4. £60 spend – 5 x Velvet Covered Wood Hangers worth £9.99 + White Tablecloth + Free UK expedited shipping (Total: £27.97)
  5. £75 spend – 10 x Velvet Covered Wood Hangers £19.98 + White Tablecloth + Free UK expedited shipping (Total Value: £40.96)

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

 
 
 
Neusu

Free
Gift

Worth £12.99

Free Gift With Any Purchase*

* All you need to do is subscribe to our email newsletter when you check out.

We have 5 free gift tiers, worth up to £40.96(!), so the more you buy, the more free stuff you get!
Everyone starts with this excellent quality white tablecloth, worth £12.99, but yours absolutely free with any order. All gifts are added to the basket automatically.

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com