About Us

We Are Your New Favourite Store

Neusu® is a European brand of premium quality household storage products. We are owned and operated by a private UK registered company, TouchPaper Digital Ltd, based just outside of Bristol in the southwest of England.We launched in 2014 and since then have been winning customers and fans all across the UK, Europe and USA. Find out more about how we got started, and what we think makes Neusu special.Our products are our own, manufactured solely for us, so what we sell here is different to lookalike products in terms of quality.We dispatch within 24 hours (a business day) from our UK warehouse (just outside Bristol) using tracked couriers. Our customer service team are on hand to help you with any queries you have.

Our Numbers Speak For Themselves!

100000 +
Customers
0 +
Unique Products
3000 +
5-Star Customer Reviews
5/5
Amazing under bed storage bags very pleased with them. Very spacious and durable and perfectly fits under king size bed. 100% recommended.
Deniss Ivanoss

In addition to our retail customers, our storage products have been judged so highly by businesses that Neusu storage bags are used by many B&Bs, holiday lets, hotel chains (including 5-Star Spa hotels), oil rigs, superyachts and even a cruise ship line.

Our dedication to quality has earned us five-star reviews from thousands of customers on Amazon and other marketplaces and websites, and with every new product we design, we ensure that it meets our own team’s personal standards. If we wouldn’t use it, we don’t sell it.

We pay our corporation taxes in the UK and are VAT registered in all the countries we sell in. Our UK warehouse holds our stock for immediate dispatch and we pay our workers the UK living wage (not minimum).

In short, we just try and act like decent human beings.

If you’d like to know more, have a question about us or our products, or need help with something, please feel free to get in touch.

No Quibbles Returns Policy

If you wish to return your product for any reason, you can do so up to 30 days. We do not need you to explain why.

Simply return the product unused in its original packaging – contact us first for a returns number.

If there’s a problem with your order or product, then contact us first and we will resolve the problem for you. Our customer service is always available to help.

Speedy Dispatch

All products which are shown as “in stock” are in stock in our warehouse in Bristol, UK. We dispatch directly from there and our cut off window for a day’s orders is officially 2PM. Orders placed on a weekday before then will be processed and packed that day.

Orders placed over the weekend will be processed on the next working day (normally Monday, bank holidays excepted).

We also offer expedited UK delivery, which we endeavour to ensure is next business day for orders placed before 2PM. Orders placed on a Friday will normally be delivered the following Monday (bank holidays excepted).

Expedited UK delivery is normally sent via UPS. We cannot guarantee that any service will always manage to deliver next day.

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Delivery Details

  • Standard UK Delivery is only £3.99 per order (unlimited items). Free standard UK delivery on orders over £40.
  • UK standard delivery is normally 3 business days, dispatch from our warehouse in Bristol
  • Express UK delivery options are also available via UPS for £7.99, or free on UK orders over £50. We make every effort to ensure orders before 2pm are delivered next day when expedited, but cannot guarantee UPS or any replacement next day service will always manage it.
  • EU delivery charge is £7.50. ROW delivery is by arrangement only. Contact us for details.
  • See the delivery policy for full details on shipping methods, costs and delivery times

As well as free delivery for orders that qualify, Neusu offers a range of tiered free gifts with every order – free items are added to your basket automatically.

30 DAY RETURNS AND EXCHANGES

  • No quibble returns – send it back unused in its original packaging for a full refund
  • See conditions and procedure in our returns policy.
Free Gift

We have 5 free gift tiers:

  1. With any purchase – Free Razor Holder worth £9.99
  2. £40 spend – Free Razor Holder + Free UK shipping worth £3.99 (Total: £13.98)
  3. £50 spend – Razor Holder + Free UK expedited shipping worth £7.99 (Total: £17.98)
  4. £60 spend – 5 x Velvet Covered Wood Hangers worth £9.99 + Razor Holder + Free UK expedited shipping (Total: £27.97)
  5. £75 spend – 10 x Velvet Covered Wood Hangers £19.98 + Razor Holder + Free UK expedited shipping (Total Value: £37.96)

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

 
 
 
Neusu

Free
Gift

Worth £9.99

Free Gift With Any Purchase*

* All you need to do is subscribe to our email newsletter when you check out.

We have 5 free gift tiers, worth up to £37.96, so the more you buy, the more free stuff you get!
Everyone starts with this amazing silicone razor holder for showers, worth £9.99, but yours absolutely free with any order. All gifts are added to the basket automatically.

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

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