Contact Us

Mon-Fri from 9 am to 6 pm.

We do respond outside these hours, just a little slower, because we’re human!

info@neusu.com

Or use the form below to raise a support ticket

56 Waverley Road,
Beeches Industrial Estate,
Yate,
BS37 5QR

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    Frequently Asked Question!

    UK standard delivery costs £3.99 and is sent by tracked courier, normally taking 2-3 business days. UK standard delivery is free on orders over £40.

    UK expedited delivery is via UPS and costs £7.99, and is normally next business day if ordered before 2pm. UK expedited delivery is free on orders over £50.

    Overseas delivery charges start at £7.99 but vary on destination and weight.

    You can return any item within 30 days for a full refund, as long as it is returned unused and in its undamaged original packaging. You are responsible for the return postage costs, but we do not require a reason for your change of mind.

    Contact us! We’re here to help. If an order hasn’t arrived or in the exteremly unlikely case of a fault with your product, drop us an email and we’ll spring into action. We are a UK company, so we response quickly within UK working hours, and as fast as we can outside of them.

    If you decide to return your product, you must return all goods within that order, including any free gifts. The retail cost of any free gifts not returned will be deducted from any refund.

    We’re a lovely company, but we’re not a charity (though we do support several). We think that’s reasonable.

    We do create unique product sizes for businesses, and indeed have several B2B clients for whom we supply exact sized bags. Orders for bespoke sizes start at 500 units – we have a proven prototyping procedure to ensure the finished product is exactly to specifications. Please do contact us for details of your project.

    We are not able to produce single or small run sized bags.

    That’s a very existential question. We are an independently owned UK business, operating siznce 2014. You can read our story here.

    No Quibbles Returns Policy

    If you wish to return your product for any reason, you can do so up to 30 days. We do not need you to explain why.

    Simply return the product unused in its original packaging – contact us first for a returns number.

    If there’s a problem with your order or product, then contact us first and we will resolve the problem for you. Our customer service is always available to help.

    Speedy Dispatch

    All products which are shown as “in stock” are in stock in our warehouse in Bristol, UK. We dispatch directly from there and our cut off window for a day’s orders is officially 2PM. Orders placed on a weekday before then will be processed and packed that day.

    Orders placed over the weekend will be processed on the next working day (normally Monday, bank holidays excepted).

    We also offer expedited UK delivery, which we endeavour to ensure is next business day for orders placed before 2PM. Orders placed on a Friday will normally be delivered the following Monday (bank holidays excepted).

    Expedited UK delivery is normally sent via UPS. We cannot guarantee that any service will always manage to deliver next day.

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    Delivery Details

    • Standard UK Delivery is only £3.99 per order (unlimited items). Free standard UK delivery on orders over £40.
    • UK standard delivery is normally 3 business days, dispatch from our warehouse in Bristol
    • Express UK delivery options are also available via UPS for £7.99, or free on UK orders over £50. We make every effort to ensure orders before 2pm are delivered next day when expedited, but cannot guarantee UPS or any replacement next day service will always manage it.
    • EU delivery charge is £7.50. ROW delivery is by arrangement only. Contact us for details.
    • See the delivery policy for full details on shipping methods, costs and delivery times

    As well as free delivery for orders that qualify, Neusu offers a range of tiered free gifts with every order – free items are added to your basket automatically.

    30 DAY RETURNS AND EXCHANGES

    • No quibble returns – send it back unused in its original packaging for a full refund
    • See conditions and procedure in our returns policy.
    Free Gift

    We have 5 free gift tiers:

    1. With any purchase – Free Razor Holder worth £9.99
    2. £40 spend – Free Razor Holder + Free UK shipping worth £3.99 (Total: £13.98)
    3. £50 spend – Razor Holder + Free UK expedited shipping worth £7.99 (Total: £17.98)
    4. £60 spend – 5 x Velvet Covered Wood Hangers worth £9.99 + Razor Holder + Free UK expedited shipping (Total: £27.97)
    5. £75 spend – 10 x Velvet Covered Wood Hangers £19.98 + Razor Holder + Free UK expedited shipping (Total Value: £37.96)

    You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

    All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

     
     
     
    Neusu

    Free
    Gift

    Worth £9.99

    Free Gift With Any Purchase*

    * All you need to do is subscribe to our email newsletter when you check out.

    We have 5 free gift tiers, worth up to £37.96, so the more you buy, the more free stuff you get!
    Everyone starts with this amazing silicone razor holder for showers, worth £9.99, but yours absolutely free with any order. All gifts are added to the basket automatically.

    You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

    All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

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    Your FREE gifts will show automatically as £0.00 at checkout. T&Cs apply.
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