Terms

OVERVIEW 
This website is operated by Touchpaper Digital Ltd, trading as Neusu , a company registered in England and Wales under number 08300714 whose registered office is at Station House, Station Close, Chipping Sodbury,  Bristol, BS37 6LN and whose trading address is 56 Waverley Road, Beeches Industrial Estate, Yate, Bristol, BS37 5QR with email address info@neusu.com.

Throughout the site, the terms “we”, “us” and “our” refer to Neusu. Neusu offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 


SECTION 1 – ONLINE STORE TERMS 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 – GENERAL CONDITIONS 
We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES 
Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue any product (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 4.1 – FREE GIFT OFFERS
From time to time we may offer a free gift or several different gifts depending on the amount spent in a single purchase. Any free gift offer is only available to current subscribers to our email newsletter or other marketing channel, such as SMS. You can subscribe to the newsletter separately via our website or opt-in during the checkout process, but to be eligible for any free gift offered, you must confirm your email address via the verification email we send in order to be an active newsletter subscriber prior to dispatch of the order.

We are not responsible for failure to be able to verify your email address, such as problems caused by spam filters. If you do have a problem subscribing, you can contact info@neusu.com for help.

You can checkout and purchase from our website without subscribing to the newsletter, but you understand that if you do so, you will not receive any of the free gifts that are shown in your basket, checkout or confirmation email. These terms are duplicated in all said communications.

You can unsubscribe at any time from our newsletter, and understand that by doing so you will not be eligible for any future free gifts offered with any orders (unless you choose to re-subscribe).

While we take every effort to ensure that we have the correct stock of free gifts, we reserve the right to send a substituted product in lieu of one offered for any reason.

If you wish to return a product to Neusu, you must also return any free gift sent with that product’s order in order to receive a full refund. The retail cost of any product retained by a customer will be deducted from the total of any refunds offered. This does not affect your statutory rights.



SECTION 5 – PRODUCTS OR SERVICES (if applicable) The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. We cannot guarantee that your computer monitor’s display of any colour will be accurate. 

All Goods which appear on the Website are subject to availability.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

SECTION 7 – WITHDRAWAL AND CANCELLATION

You can withdraw the order by telling us before the order is dispatched if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

This is a distance contract (defined as a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded) which has the cancellation rights set out below. These cancellation rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

  1. goods that are made to your specifications or are clearly personalised;
  2. goods which are liable to deteriorate or expire rapidly.

Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 30 days after the first delivery.
For more detail, please review our Returns Policy

SECTION 8 – THIRD-PARTY LINKS 
Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, irrelevant, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service or for any other reason that we deem necessary. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use the comments section to promote your own or a third party’s goods or services. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 – PERSONAL INFORMATION 
Your submission of personal information through the store is governed by our Privacy Policy and certain personal information may also be governed by our Cookie Policy.

When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS 
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 – PROHIBITED USES 
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Neusu, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 – INDEMNIFICATION 
You agree to indemnify, defend and hold harmless Neusu and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 – SEVERABILITY 
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 – TERMINATION 
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 – ENTIRE AGREEMENT 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 – GOVERNING LAW 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. 

SECTION 19 – CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 
 

SECTION 20 – CONTACT DETAILS 
Questions about the Terms of Service should be sent to us at info@neusu.com.

No Quibbles Returns Policy

If you wish to return your product for any reason, you can do so up to 30 days. We do not need you to explain why.

Simply return the product unused in its original packaging – contact us first for a returns number.

If there’s a problem with your order or product, then contact us first and we will resolve the problem for you. Our customer service is always available to help.

Speedy Dispatch

All products which are shown as “in stock” are in stock in our warehouse in Bristol, UK. We dispatch directly from there and our cut off window for a day’s orders is officially 2PM. Orders placed on a weekday before then will be processed and packed that day.

Orders placed over the weekend will be processed on the next working day (normally Monday, bank holidays excepted).

We also offer expedited UK delivery, which we endeavour to ensure is next business day for orders placed before 2PM. Orders placed on a Friday will normally be delivered the following Monday (bank holidays excepted).

Expedited UK delivery is normally sent via UPS. We cannot guarantee that any service will always manage to deliver next day.

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Delivery Details

  • Standard UK Delivery is only £3.99 per order (unlimited items). Free standard UK delivery on orders over £40.
  • UK standard delivery is normally 3 business days, dispatch from our warehouse in Bristol
  • Express UK delivery options are also available via UPS for £7.99, or free on UK orders over £50. We make every effort to ensure orders before 2pm are delivered next day when expedited, but cannot guarantee UPS or any replacement next day service will always manage it.
  • EU delivery charge is £7.50. ROW delivery is by arrangement only. Contact us for details.
  • See the delivery policy for full details on shipping methods, costs and delivery times

As well as free delivery for orders that qualify, Neusu offers a range of tiered free gifts with every order – free items are added to your basket automatically.

30 DAY RETURNS AND EXCHANGES

  • No quibble returns – send it back unused in its original packaging for a full refund
  • See conditions and procedure in our returns policy.
Free Gift

We have 5 free gift tiers:

  1. With any purchase – Free Razor Holder worth £9.99
  2. £40 spend – Free Razor Holder + Free UK shipping worth £3.99 (Total: £13.98)
  3. £50 spend – Razor Holder + Free UK expedited shipping worth £7.99 (Total: £17.98)
  4. £60 spend – 5 x Velvet Covered Wood Hangers worth £9.99 + Razor Holder + Free UK expedited shipping (Total: £27.97)
  5. £75 spend – 10 x Velvet Covered Wood Hangers £19.98 + Razor Holder + Free UK expedited shipping (Total Value: £37.96)

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

 
 
 
Neusu

Free
Gift

Worth £9.99

Free Gift With Any Purchase*

* All you need to do is subscribe to our email newsletter when you check out.

We have 5 free gift tiers, worth up to £37.96, so the more you buy, the more free stuff you get!
Everyone starts with this amazing silicone razor holder for showers, worth £9.99, but yours absolutely free with any order. All gifts are added to the basket automatically.

You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.

All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com

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Your FREE gifts will show automatically as £0.00 at checkout. T&Cs apply.
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