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If you wish to return your product for any reason, you can do so up to 30 days. We do not need you to explain why.
Simply return the product unused in its original packaging – contact us first for a returns number.
If there’s a problem with your order or product, then contact us first and we will resolve the problem for you. Our customer service is always available to help.
All products which are shown as “in stock” are in stock in our warehouse in Bristol, UK. We dispatch directly from there and our cut off window for a day’s orders is officially 2PM. Orders placed on a weekday before then will be processed and packed that day.
Orders placed over the weekend will be processed on the next working day (normally Monday, bank holidays excepted).
We also offer expedited UK delivery, which we endeavour to ensure is next business day for orders placed before 2PM. Orders placed on a Friday will normally be delivered the following Monday (bank holidays excepted).
Expedited UK delivery is normally sent via UPS. We cannot guarantee that any service will always manage to deliver next day.
Get notified about new free gifts
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As well as free delivery for orders that qualify, Neusu offers a range of tiered free gifts with every order – free items are added to your basket automatically.
We have 5 free gift tiers:
You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.
All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com
* All you need to do is subscribe to our email newsletter when you check out.
You can check out without subscribing to the newsletter, but any free gift products except for shipping that are in your order will not be included.
All gifts are subject to availability. Stocks are limited. We reserve the right to substitute an alternative if any gift is not available. If you have any questions about our free gifts, please do email us at info@neusu.com